If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 323-588-0000, ext. 1157 or by clicking here.
Customer Service hours are 9am to 5pm (PST/PDT) Monday through Friday.
Shipping & Delivery
Orders placed before 1:00 p.m. PST will generally ship on the same day pending item availability and credit card verification. Orders placed after 1:00pm PST will generally ship on the following day with the exception of orders placed on a Friday or holiday. Those orders will ship out on the next business day (usually Monday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. We are unable to ship to a P.O. Box or APO/FPO addresses and international addresses.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.
The following methods of shipping are:
- Standard Ground - $9.95
- 2 Day - $14.95
- Next Day - $30.95
We want you to be completely satisfied with your Red 23 order and will accept a return of unwashed and unworn merchandise with all tags attached within 45 days of receipt of your order. Any item marked FINAL SALE cannot be returned at any time. Please note that shipping charges are non-refundable and upon receipt of returned item(s), Red 23 reserves the right to deny a refund if the merchandise does not meet the return criteria. Securely pack and seal the return merchandise with the bottom portion of the invoice in an appropriate shipping box. Affix our pre-paid return label and drop off at any FedEx location. A $7.00 return handling fee will be charged when you ship your item(s) using the pre-paid FedEx label. Upon approval of return, please allow up to 15 days for your credit to be processed.
Shipped items that are refused by the customer or cannot be delivered by the carrier will be returned to Red 23 and the customer will be credited for the product cost and tax, less shipping and handling. You will be required to place a new order and will be responsible for any associated shipping charges.
In stock orders: Orders are authorized and processed real-time therefore canceling an in-stock order is very difficult. If you need to cancel, please contact customer service by clicking here or call 323-588-0000 ext. 1157 as soon as possible after the order has been placed. If the order has been processed, you will need to follow the Returns process to return the product for credit or exchange.
Out of stock/back orders: If you need to cancel an item/order that is out of stock or on back order, please contact customer service by clicking here or call 323-588-0000 ext. 1157. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.
Pricing, Payment & Refunds
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will not be billed until your order has been shipped. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase.
In accordance with individual state regulations, sales tax is automatically applied to your order based on your shipping address.
Coupons and other promotional codes are limited to one per order and cannot be combined.
If Red 23 makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the ship date. The color and size of the item(s) to be adjusted must still be in stock at the time of adjustment. Only items purchased at full price are valid for price adjustments. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Contact Customer Assistance at 323-588-0000 ext. 1157 to request credit for a price difference.
Updating Account Information
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have logged into your account, you can update all the information associated with your account.
Customer Support Holiday Schedule
Our Customer Service Dept. will be closed on the following observed Holidays in 2014:
New Year's - January 1
Memorial Day - May 26
Independence Day - July 4
Labor Day - September 1
Thanksgiving – November 27
Day After Thanksgiving - November 28
Christmas - December 25
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